Customer Success Manager

Who we are:

Founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Existing Vacancy:

This job posting is for an existing vacancy.

Job Title:

Customer Success Manager

Location:

Guelph, Ontario

Pay:

Starting rate – $85,000 per annum

Scope for the position:

The Customer Success Manager is responsible for the delivery of exceptional customer service and the people-oriented leadership of the Customer Service, Order Desk, and Inside Sales groups to departmental and organizational goals.

Basic function of the position:

• Ensure delivery of exceptional customer service
• Coach, train and manage team members
• Develop and monitor departmental KPIs in relation to the annual operating plan
• Continuously improve and monitor strong Field Sales support
• Develop and execute on product education strategies for the team
• Support strategies for achieving Inside Sales revenue targets
• Operate with strong ethics and a servant leadership approach

Duties and Responsibilities:

• Manage the Customer Success team and all related elements of order management, credits and returns, pricing, field-sales support, recalls, complaints, GS1 and other external portals, CRM, inside sales, etc.
• Write and execute annual operating plans for the department, setting goals and KPIs which ladder up to the overall goals of the organization.
• Continuously improve departmental processes, training programs, and tools.
• Empower the team, and colleagues, with the coaching and support needed to anticipate and exceed expectations.
• Allocate departmental resources and control costs.
• Ensure continued product knowledge and customer service skills development within the team.
• Engage in ongoing performance management and conduct performance reviews.
• Promote strong, long-lasting customer relationships through a partnership approach.

Required qualifications, education, experience, training, skills, background, certifications:

• Bachelor’s degree, diploma, or demonstrated success in business administration, sales management, or equivalent market experience
• Customer service management experience (3-5 years)
• Fluency in French is an asset
• Experience within the natural products industry is an asset
• Trademark computer skills – MS Office
• Must own a reliable vehicle with valid driver’s license
• Must have a valid passport as some travel in the USA may be required
• High level of commitment to exceptional customer service
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with demonstrated success working in a team environment
• Excellent communication skills, both oral and written
• Ability to deliver results within a fast-paced work environment and under time constraints under pressure
• Highly organized in prioritizing work and multi-tasking

How to apply:
Qualified candidates can submit their resumes through Indeed or by email to jobs@puresource.ca. Please note, emails need to have the Job Title (Customer Success Manager) in the subject line.
Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.


Accommodation & Equal Opportunity:
Puresource complies with applicable human rights legislation and provides accommodation during the recruitment process where required by law. Applicants requiring accommodation may contact Human Resources at jobs@puresource.ca during the requirement process.


Use of Artificial Intelligence:
Puresource does not use Artificial Intelligence to make hiring decisions. Where automated tools provided by third-party job platforms are used, they are limited to confirming basic eligibility requirements only.
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For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/

Forklift Operator

Who we are:

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.


A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.


Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.


Job Title:

Forklift Operator


Location:

Calgary, AB


Shift:

Mon – Fri, 7 am – 3 pm


Scope for the position:

• Prepares (pick and pack) customer orders accurately for same day/next day shipping
• Product replenishment & put away of incoming products
• Ensuring total customer satisfaction and meeting on time delivery

Basic function of the position:

• Prepares (pick and pack) orders from pick/ship and or invoice list as directed by shift supervisor. Helps with, replenishing, put-away, shipping and inventory control duties.
• Replenish and stock shelves in order fulfilment area. Maintaining Inventory Accuracy.

Duties and Responsibilities:


Picks customer orders – When Assigned

• Ensure order picked with accuracy while using hand scanners or provided equipment.
• Follows procedures outlined in shipping work instructions for “special customers”
• Performs necessary material handling equipment checks each morning and report machine deficiencies as required
• Packs order for protection while in transit. Palletises orders for shipping
• Manually wrapping of skids of various sizes for transportation, to ensure protection in transit
• Loading trailers with various sizes and weights of customer order skids with pallet jack or electric walkie pallet jack
• Completes required shipping paperwork
• Records the appropriate information on provided packing control sheets
• Operate machinery with safety as highest priority. Cleans and organizes packing area

Product Replenishment – When Assigned

• Unloads and loads trucks as necessary
• Ensures product is dealt with as per Quality System Procedures. Follow work instructions.
• Inspects goods for non-compliance “lot, expiry, damage “
• Maintains that stock is rotated appropriately (FIFO) to ensure fresh product is being shipped.
• Maintains overstock locations to ensure product can be picked efficiently.
• Stocks product in storage area. Keeps receiving area clean and free of debris
• Maintains a teamwork atmosphere among shipping associates
• Work overtime as needed to complete tasks
• Performs other duties as assigned.

Required qualifications, education, experience, training, skills, background, certifications:

• Grade 12 diploma (OSSD)
• 1-2 years of previous experience in a similar environment is considered an asset
• Previous experience with material handling equipment is considered an asset
• In-house/Internal certification and experience working with an Order Picker Machine.
• Some heavy lifting required
• Have the ability to multi-task in a fast and ever-changing environment
• Able to bend, kneel, reach, stand and walk for entire shift
• Able to lift up to 50 LBS on a consistent basis
• Excellent attention to detail

How to apply:

Qualified candidates can apply through Indeed or submit their resumes to jobs@puresource.ca. Please note, emails need to have the Job Title (Forklift Operator) in the subject line.


Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.


For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/


For a full list of opportunities, visit https://www.puresource.ca/careers/


Job Types: Full-time, Permanent


Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Calgary, AB T2C 0J4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your hourly pay rate expectation?

Work Location: In person

Packaging Operator

Who we are:
As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.


A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.


Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.


Job Title:
Packaging Operator


Location:
Guelph, ON


Scope for the position:


Sets up, runs and adjusts packaging machines. Also responsible for sanitation


Duties and Responsibilities:

• Reads job tickets to determine machine adjustments and material requirement; sets stops or guides to specified length as indicated by scale, rule, or template
• Run machine and monitor for defects or machine malfunction
• Inspects finish goods for any defects
• Performs basic trouble shooting and make adjustments as needed
• Assists coworkers to set up machine, and to stack, mark, pack, and transport finished product
• Comply with safety, GMP and SQF requirements
• Perform other duties as assigned

Required qualifications, education, experience, training, skills, background, certifications:

• Highschool Diploma
• 1-2 years of experience, working in the food industry considered an asset
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Effectively communicate in both written and verbal
• Ability to work through and problem solve issues involving several concrete variables in standardized situations.
• The employee must regularly lift and move up to 50lbs safely

How to apply:

Qualified candidates can submit their resumes through Indeed or by email to jobs@puresource.ca. Please note, emails need to have the Job Title (Packaging Operator) in the subject line.


Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.


For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/


For a full list of opportunities, visit https://www.puresource.ca/careers/


Job Types: Full-time, Permanent


Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

Guelph, ON: reliably commute or plan to relocate before starting work (required)


Application question(s):

• What is your hourly pay rate expectation?

Work Location: In person

Processing Operator

Who we are:

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.


A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.


Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.


Job Title:

Processing Operator


Location:

Guelph, ON


Scope for the position:

Weigh and blends materials; operates processing machines; makes machine adjustments as necessary to ensure optimum speed and quality of capsule filling operations


Duties and Responsibilities:

• Reads job tickets to determine machine adjustments and material requirement; sets stops or guides to specified length as indicated by scale, rule, or template
• Weigh and blend materials for encapsulating
• Run machine and monitor for defects or machine malfunction
• Inspects finish goods for any defects
• Performs in-process checks regularly
• Performs basic trouble shooting and make adjustments as needed
• Comply with safety, GMP and SQF requirements
• Perform other duties as assigned

Required qualifications, education, experience, training, skills, background, certifications:

• Highschool Diploma
• 1-2 years of experience, working in the food industry is considered an asset
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Effectively communicate in both written and verbal
• Ability to work through and problem solve issues involving several concrete variables in standardized situations
• The employee must regularly lift and move up to 50lbs safely

How to apply:


Qualified candidates can submit their resumes through Indeed or by email to jobs@puresource.ca. Please note, emails need to have the Job Title (Processing Operator) in the subject line.


Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.


For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/


For a full list of opportunities, visit https://www.puresource.ca/careers/


Job Types: Full-time, Permanent


Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your hourly pay rate expectation?

Work Location: In person

Material Handler

Who we are:

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.


A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.


Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.


Job Title:

Material Handler


Scope for the position

• Receive and inspect incoming material.
• Keep production lines stocked.
• Product replenishment

Basic function of the position:

• Unload trucks and stage for QC Inspection
• Transfer released goods into storage locations.
• Maintain production lines by picking orders or re-filling them with materials.

Duties and Responsibilities:

• Inspect MHE at start of the shift.
• Unloads trucks and inspects goods.
• Put-away/store materials on proper locations.
• Complete receiving documents
• Report all non-conformances.
• Completing Daily Cycle counts
• Transfer/move finished goods to storage area.
• Keep production lines running with production tickets, feed production lines with materials.
• Replenish materials as needed.
• Responsible for daily/weekly/monthly sanitation of their respective areas
• Perform other duties as assigned.

Required qualifications, education, experience, training, skills, background, and certifications:

• Highschool Diploma
• 1-2 years of experience
• Previous experience with forklifts/reach truck required
• Basic computer skills: Excel, Word
• Excellent communication skills in both written and verbal

How to apply:

Qualified candidates can submit their resumes through Indeed or by email to jobs@puresource.ca. Please note, emails need to have the Job Title (Material Handler) in the subject line.


Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.


For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/


For a full list of opportunities, visit https://www.puresource.ca/careers/


Job Types: Full-time, Permanent


Benefits:

• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Guelph, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What is your hourly rate expectation?

Work Location: In person

Sanitation Technician

Who we are:
As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Job Title:
Sanitation Technician

Location:
Guelph, Ontario

Scope for the position:

• Maintains the overall cleanliness of the manufacturing plant and warehouse area. Performs cleaning and sanitation of areas as stated in the SOP and Master Sanitation Schedule.

Basic function of the position:

• Performs daily sanitation duties as stated in the Master Sanitation Schedule for manufacturing and warehousing areas.

Duties and Responsibilities:

• Performs duties as stated in the Master Sanitation Schedule.
• Cleans and sanitizes all common areas such as hallways, lockers, locker areas, sanitation rooms, dust collector rooms, drains, docking areas, ovens, ceiling vents and tiles.
• Deep cleaning of production workstations as requested.
• Removal and disposal of trash and cleaning of garbage bins
• Assist production personnel with changeovers and workstation cleaning.
• Checks Soap Titrations and water temperature as needed.
• Refills soap, sanitizers, paper towels, and other personal protective equipment.
• Assists with continuous improvement by Identifying opportunities for quality and sanitation.
• Performs sanitation related tasks including but not limited to scrubbing, mopping of the floors, walls and equipment; vacuuming, removing trash; using the proper chemicals / equipment and all other related duties as assigned.
• Operates electric pallet jack, power washers, steam cleaners floor scrubbers, vacuums and man-lift to assist in performing sanitation duties.
• Completes daily task documentation as required.
• Reports all repairs and maintenance issues throughout the facility in a timely manner.
• Supports Production and Quality teams through sanitation efforts and initiatives.
• Complies with safety, cGMP, SOP and SQF requirements.
• Cleans and sanitizes all common areas such as cafeteria, offices, restrooms, entrances, stairwells, lockers, conference rooms.
• Washes walls, ceiling, and woodwork; washes windows, door panels, and sills.
• Cleans washrooms, including sinks, toilets, and floors. Replenishes bathroom supplies.
• Cleans warehouse areas including loading docks, rails, racks, restrooms, and offices.
• Deep cleaning of offices, hallways, and other common areas.
• Removal and disposal of trash and cleaning of garbage bins.
• Assists with department environmental monitoring activities as needed.
• Perform other duties as assigned.

Required qualifications, education, experience, training, skills, background, and certifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Basic computer and data entry skills required.
• Minimum 1 year of experience in manufacturing sanitation environment, preferably food or pharmaceuticals helpful.
• Ability to read and interpret documents such as MSDS sheets, safety rules, operating and maintenance instructions, and procedure manuals (S.O.P.). Ability to fill out sanitation/production paperwork accurately.
• Good verbal communication skills required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to operate various types of powered industrial equipment (floor scrubber, electric pallet jack and man lift) required.
• Good attention to detail skills required.
• Exhibits strong teamwork skills; possesses a good, “can do” attitude; collaborates with others; works in a fast-paced environment while following all company policies and procedures, including all safety policies; and exhibits flexibility and willingness to learn new tasks, change tasks and work in different areas as needed.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and/or walk; ascend and/or descend stairs; use hands to finger, handle, and feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
• The employee must regularly manually lift, move (in some cases drag) slide, raise and/or place:

o Up to 30 lb. force for up to 25 feet and then pull to original position.
o Up to 33 lbs. from 32-inch shelf onto 48-inch shelf, then return to original position.
o Up to 50 lbs. for 3 feet at waist level; lift bag/box onto side and return to original position.
o Up to 60 lbs. from 31-inch shelf and 2-hand carry for up to 5 feet; return 60 lbs. to 31-inch surface.

• While performing the duties of this job, the employee is frequently exposed to herbal aromas and airborne particles. Employee is required to wear a dust mask and eye protection when needed.
• The noise level in the work environment is usually loud. Employee is required to wear hearing protection.

How to apply:
Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to jobs@puresource.ca. Please note, emails need to have the Job Title (Sanitation Technician) in the subject line.

Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/

For a full list of opportunities, visit Careers – puresource.ca